If you are having trouble accessing your account the first thing we would recommend is checking your email address is registered with us.
Select the profile icon on the top right of the site and select either:
- Send me a link
- Continue with Email
If it’s a valid email address registered with us you’ll receive a magic link to your email inbox allowing you access to your account. This will be sent within 10 minutes and will be valid for 30 minutes.
If your email address isn’t recognised then we either:
- Do not have an account registered
- You may have misspelled your email address
- Your payment method is linked to a different email address, so check Apple Pay, Google Pay, Klarna or Paypal to see which address is registered with these payment methods.
- You haven’t ordered with us before
If you used Google or Apple Pay, select this method of logging in as your order will be registered with the email address linked to these payment methods.