We're sorry to hear this. If you have received an item that appears damaged or faulty:
- Login to your account
- Select the relevant order by clicking on 'manage',
- Then select 'received a damaged item' and follow the steps.
This will be sent onto the retailer who will help you either resolve the issue with your item or arrange for a return and replacement/refund.
Please note that retailers generally require photographic evidence of the damaged product before replacing or refunding.